Case studies
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Imperial War Museum North
Re-imaging the Visitor Experience
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Quay Arts
'Unlocking the Quay' to become the creative producer of its brand experience
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Arts Centre Melbourne
An intensive 'Membership Lab' takes user-focus to new heights
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Arts Centre Washington
Do you believe you know how your building is 'performing'? Let me invite you to think again
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Liverpool Everyman and Playhouse
Experiencing the building, experiencing the brand
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York Theatre Royal
Working with frontline teams to revitalise customer orientation
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Nordic Art Station
Working with emergent artists and cultural entrepreneurs to develop their personal brand
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Arts Participation Incubator Unit (APIU), Deaking University
The Experience Business travels to South West Australia
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Music South
An audience development intervention around enhancing the concert experience, working with professional and non-professional concert promoters in Sweden
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Musica Viva
Taking ownership of the audience experience from a touring perspective
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The Octagon Theatre, Bolton
The Octagon Experience Programme is a groundbreaking programme of workshops designed to re-align organisational thinking and practice around the Audience Experience
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The Royal Exchange Theatre, Manchester
Pioneering project applying Design Thinking to Audience Experience Design.
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Warrington Contemporary Arts Festival
Research with artists and audiences reveals the importance of shaping experiences as an essential part of Festival programming.
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North East Children's Theatre Consortium
This ACE funded Strategic Touring Partnership across the North East puts the family experience at the core of its audience development strategy.
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National football museum
The Experience Business helped the National Football Museum (NFM) develop an outstanding visitor experience and a truly resonant brand.
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Lyric, Hammersmith
Qualitative research into audience perceptions, online behaviours and user-experience of the Lyric website.
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University of Bristol Students' Union
Student-generated experience design informs a major refurbishment programme for the Student Union Building.
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All About Audiences
Fuelling organisational change with 'good thinking' practice.
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BALTIC Centre for Contemporary Art
Visitor-generated solutions on how to engage young people in the contemporary visual arts.
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Bradford Community Housing Trust
Working with artists to feasibility test and inform the development of Live-Work units in Bradford.
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Helmshore Mills and Queen Street Mill Textiles Museums
Bringing local industrial heritage alive for local people.
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Dada-South Deaf and
Disability Development
AgencyRethinking purpose, rethinking the brand.
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The Brindley Arts Centre, Runcorn
Understanding the real, human impacts of a three year audience engagement initiative funded through ACE's Grants for the Arts.
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Watford Palace Theatre
How participating in a community play positively impacted on people's lives.
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Huddersfield Contemporary Music Festival
Sophisticated experiential and perceptual research helps Huddersfield Contemporary Music Festival (hcmf//) develop new ways to attract and engage audiences.
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Lawrence Batley Theatre, Huddersfield
Researching brand perceptions and testing brand articulation with local audiences.
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Leeds Grand Theatre
Qualitative research informs a vibrant new brand for the refurbished Leeds Grand Theatre and Opera House.
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Chol Theatre
Developing a brand that offers creative latitude for a pioneering theatre company.
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Riksutstallningar / Swedish Travelling Exhibitions
Responses to a Visitor Experience Workshop entitled Visitor-topia given at a major museums and galleries conference in Visby, Sweden.
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Preston Museums Group
Developing, testing and launching a brand new family offer across Preston's museums.
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Audiences North East
Creative workshop helps North East arts organisation think-out-of-the-box.
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Northern Ballet Theatre
Qualitative research into the nature of Northern Ballet Theatre's relationship with its audience.
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Groundworks UK
Visioning with a difference builds teams and inspires innovation.
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BALTIC Centre for Contemporary Art
Embedding strategic insight management through the training of 'on-site insight teams'.
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Calderdale Council
Large-scale community consultation and experience planning for the local built environment.
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Ferens Art Gallery, Hull
Understanding the young visitor experience as a means to increase engagement.
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Arts and Humanities Research Council
Innovative research leads to a breakthrough in understanding the audience experience and impacts.
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Museum of Lancashire
Helping this wonderful, newly refurbished museum bring the county's history alive for visitors.
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Royal Exchange Theatre, Manchester
Response to and impacts of attending a workshop on Creative Thinking.
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Institution of Occupational Safety and Health
Aligning brand image with brand identity for an international membership organisation.