David Baxter

Working with Lisa Baxter has been transformational. The building that our theatre is in the middle of a major capital development and we are about to start with work in the theatre itself. It has become very clear to us that considerations about the customer experience using Lisa’s framework and approach would have greatly informed the design of the wider building project. There are some design elements that unfortunately are too late to change. If Lisa’s approach had been considered in more detail earlier on better decisions would have been made.

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