Audience Experience

Your value resides in the audience experience of everything you are, do and create, together with the meaning and impacts that follow. This being the case, your audience experience needs to be crafted as carefully as the work on your stages and the exhibitions in your galleries.
I can help you exceed your audience expectations by developing products, services and experiences that raise you above the threshold of customer satisfaction and into the realms of customer delight, driving business growth and inspiring audience loyalty.
Customer Service Workshop, Quay Arts Centre

Audience Experience

If you are committed to delivering the best possible Audience Experience, I can help you:


  • Royal Liverpool Philharmonic
  • Arts Centre Melbourne [Australia]
  • World Culture Museums [Sweden]
  • Factory International
  • Royal Exchange Theatre [Manchester]
  • Warwick Arts Centre
  • Leeds Playhouse
  • Shakespeare Birthplace Trust
  • Liverpool Everyman and Playhouse
  • Dansens Hus [Norway]
  • BALTIC Centre for Contemporary Art
  • Jodrell Bank Observatory and Visitor Centre
  • UK Parliament
  • Imperial War Museum North

Training, Masterclasses and Keynotes

  • Arts Council Wales
  • Australia Council for the Arts
  • Creative Victoria [Australia]
  • Arts Marketing Association
  • Prosper North
  • Creative United
  • NEMO – Network of European Museum Organisations
  • Connected Audience Conference [Berlin]
  • Arts and Audiences Conference [Reykjavik, Stockholm and Bergen]
  • Finnish National Gallery
  • Museum Development East Midlands
  • Rotterdam Festivals
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